Privacy Policy

This Privacy Policy explains how Golden Casino may collect, use, store and protect information when you visit the website, create an account, use our services or contact support. It is intended for players in Australia and should be read together with any applicable website terms and conditions. We aim to handle personal information fairly, securely and transparently.

Golden Casino operates under a Tobique Gaming Commission licence (No. 0000064) held by Metlait SRL, and a Curaçao Gaming Control Board licence (No. OGL/2023/176/0095) held by Hollycorn N.V.

Information we may collect

When you use Golden Casino, we may collect information that is needed to provide gambling and account services, meet security requirements and respond to your questions. The information collected will depend on how you use the website, the features you access and the choices you make.

Account and identity information

This may include your name, date of birth, contact details, username, account preferences and other information submitted when you register or update your account. We may also collect information used to confirm that an account belongs to the person using it. You should provide accurate information and keep your account details up to date.

Verification and compliance information

To help protect the platform and its players, we may request identity or address verification documents and related information. This can include documents or details needed for age checks, identity checks, fraud prevention, responsible gambling processes and other legal or security requirements. We may review information to identify unusual activity, multiple accounts, suspicious behaviour or attempts to misuse the service.

Payment and transaction information

We may record deposits, withdrawals, wagers, winnings, account balances and other transaction information. Payment providers or financial service providers may process payment details on our behalf. Where appropriate, we may receive information about the payment method, transaction status and related checks. We do not need to retain every full payment detail in order to maintain a transaction record.

Technical, device and usage information

When you visit the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, login activity and other usage information. We may also receive information about how you interact with website features, messages and services. This information helps us operate, secure and improve the website.

Information from communications

If you contact support or otherwise communicate with us, we may keep a record of the communication and any information provided. This may include questions about your account, requests for assistance, complaints, feedback and information needed to verify your identity before we discuss account matters.

How we use information

Golden Casino may use personal information for the following purposes, where permitted and appropriate:

To create, maintain and administer your account.
To provide website features, gambling services, account tools and customer support.
To process and record deposits, withdrawals, wagers and other transactions.
To verify your identity, age and account information.
To prevent fraud, money laundering, account misuse, collusion, cheating and other suspicious or unlawful activity.
To protect the security, reliability and integrity of the website, systems and players.
To meet legal, regulatory, tax, accounting and responsible gambling obligations that apply to the service.
To investigate disputes, complaints, chargebacks, security incidents and breaches of the applicable terms.
To understand website usage, test features, fix errors and improve products and services.
To send service messages, account notices, security alerts and other communications needed to manage your account.
To send marketing or promotional communications where this is permitted and where you have provided any required consent or preference.

We will seek to use information only for relevant purposes and will take reasonable steps to avoid using information that is not necessary for the activity concerned. Some information may be combined with information collected at other times to maintain accurate records, protect the platform and provide consistent support.

Sharing information

Information may be shared where reasonably necessary to provide the service or meet our obligations. This may include sharing relevant information with payment and identity verification providers, technology and hosting providers, security and fraud prevention services, professional advisers, support partners and other service providers acting on our behalf. Information may also be disclosed where required or permitted by law, in response to a valid legal request, to protect rights and safety, or to investigate suspected misconduct.

Service providers may process information in Australia or another country, depending on the systems and services used. Where information is handled by a provider, we expect appropriate safeguards and confidentiality arrangements to apply. We do not sell personal information as a product to unrelated third parties.

Cookies, security and storage

Cookies and similar technologies

Golden Casino may use cookies and similar technologies to keep the website working, remember settings, support login and account functions, understand website traffic, improve performance and help protect against fraud or misuse. Some cookies may be placed by service providers that support website analytics, security, payments or other functions.

You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect login, preferences or some website features. If you continue to use the website after changing your browser settings, some technologies may still be used where they are necessary to provide requested services or maintain security.

Security measures

We use reasonable technical, organisational and administrative measures designed to protect information from unauthorised access, alteration, disclosure, loss and misuse. These measures may include access controls, authentication processes, monitoring, encryption or other safeguards appropriate to the type of information and the risks involved.

No online service can guarantee complete security. You are responsible for keeping your login details confidential, using a secure device and notifying support if you believe your account or information has been compromised. We may ask for additional information to confirm your identity before making changes or disclosing account information.

Retention of information

We keep information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted. Some account, verification, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy choices and rights

Depending on the circumstances and applicable requirements, you may have rights concerning the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer required, and withdrawing consent to marketing communications.

To exercise these rights or ask a privacy question, contact support@golden-casino.best. Please explain your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request concerns account access, identity documents, transactions or sensitive information.

Access: ask what personal information we hold about you and, where appropriate, request a copy or explanation.
Correction: ask us to correct, update or complete information that is inaccurate, outdated or incomplete.
Deletion: ask us to delete information where there is no continuing reason to retain it. Deletion may not be possible where records must be kept for legal, security, dispute or transaction purposes.
Marketing preferences: withdraw consent or opt out of marketing communications by using an available unsubscribe option or contacting support@golden-casino.best. Service and security messages may still be sent where they are necessary to operate your account.
Complaints: contact support@golden-casino.best if you have concerns about how your information has been handled, so the matter can be reviewed.

We aim to respond to valid privacy requests within a reasonable time. The timing and scope of a response may depend on the nature of the request, the information involved, identity verification requirements and any legal limits on disclosure or deletion. If this Privacy Policy changes, the updated version will be made available on the website. You should review it from time to time to understand how information is handled.