Contact Golden Casino

For help with your Golden Casino account or gambling experience, email support@golden-casino.best. Our support team can assist with common account, payment, technical and responsible gambling questions.

Golden Casino operates under a Tobique Gaming Commission licence (No. 0000064) held by Metlait SRL, and a Curaçao Gaming Control Board licence (No. OGL/2023/176/0095) held by Hollycorn N.V.

How to get in touch

The easiest way to contact Golden Casino is by email at support@golden-casino.best. Please use an email address linked to your account where possible, so the team can identify your request and provide appropriate assistance. Support requests are usually answered within 24 hours, although response times may vary depending on the nature and complexity of the question.

To help support resolve your request faster, include the following information in your message:

Your account email address or username
A short, clear description of the issue or question
Relevant dates, transaction references or error messages, where available
Screenshots if they help explain the problem

What we can help with

Account access, profile details and verification questions
Deposit and withdrawal enquiries
Questions about bonus terms and eligibility
Technical problems with the website or account
Responsible gambling requests, including requests for help managing your play

For your security, do not send your password or complete payment card details by email. If your request concerns responsible gambling, please say so clearly in your message so it can be directed appropriately. Golden Casino support will review your enquiry and respond with the information available for your situation.