Golden Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Golden Casino, including its website, games, account services and related features. Please read them carefully before registering or playing. By using the service, you confirm that you understand and accept these terms, together with any additional rules displayed for particular games, promotions or services.

Golden Casino operates under a Tobique Gaming Commission licence (No. 0000064) held by Metlait SRL, and a Curaçao Gaming Control Board licence (No. OGL/2023/176/0095) held by Hollycorn N.V.

1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and the operator of Golden Casino. They apply to your use of the Golden Casino website, customer account, games, payment facilities, promotions and any other services made available through the platform. If you do not agree with these terms, you must not register, deposit funds, place wagers or otherwise use the service.

Additional terms may apply to specific games, competitions, bonuses, promotions or other offers. Those terms will be made available when the relevant feature is presented. If there is any inconsistency between these general terms and a specific offer, the specific terms will apply to the extent of that inconsistency.

Golden Casino may update these terms from time to time. Changes may be made to reflect legal requirements, changes to the service, security needs or operational developments. The updated version will be published on the website, and the date of the latest revision may be shown with it. You should review the terms regularly. Continued use of the service after an update indicates acceptance of the revised terms.

Eligibility and legal use

You may use Golden Casino only if you are legally permitted to participate in online gambling in the location where you are physically present. You must meet the applicable minimum age requirement and comply with all laws that apply to you. It is your responsibility to confirm that accessing and using the service is lawful before you register or play.

You must not access the service from a location where online gambling is prohibited or restricted. Golden Casino may limit, suspend or refuse access where it considers this necessary to meet legal, regulatory, licensing, compliance or security obligations.

2. Your account and information

To use certain features, you may need to create a personal account. You must provide information that is accurate, complete and current, and update it when circumstances change. Information may be requested to verify your identity, age, address, payment method, source of funds or other details relevant to account security and compliance.

You may have only one account unless Golden Casino expressly permits otherwise. An account must be opened and used in your own name. You must not create an account for another person, allow another person to use your account, sell or transfer your account, or use another person’s payment method without proper authorisation.

You are responsible for keeping your login details confidential and for all activity carried out through your account. If you believe that your password, device or account has been compromised, you must take reasonable steps to secure it and notify Golden Casino through the available support channel. Golden Casino will not be responsible for losses resulting from your failure to protect your account details, except where applicable law provides otherwise.

Golden Casino may carry out verification and security checks at any stage. An account may be restricted, suspended or closed while checks are completed. Where required or permitted by law, information may be shared with relevant authorities, service providers or other parties involved in fraud prevention, identity verification and responsible gambling measures.

Suspension and closure

You may request closure of your account at any time. Golden Casino may suspend or close an account if it identifies suspected fraud, unlawful activity, a breach of these terms, inaccurate information, responsible gambling concerns, security risks or any other reason permitted by applicable law. Account closure does not remove obligations that arose before closure.

3. Deposits, wagering and withdrawals

You may deposit funds only using payment methods that are available through the platform and authorised for your use. You confirm that you have permission to use the selected payment method and that the funds are not derived from unlawful activity. Golden Casino may decline, reverse or review a transaction where this is necessary for security, compliance or technical reasons.

Funds in your account are intended for lawful gaming activity and must not be used for any improper purpose. You must not attempt to manipulate payment processes, exploit technical errors, use stolen payment details, engage in chargeback abuse or carry out transactions designed to disguise the source or destination of funds.

A wager is accepted only when confirmed by the platform. You should check the details of each wager before confirming it. Once accepted, a wager generally cannot be cancelled except where the rules for the relevant game allow cancellation or where Golden Casino decides that a correction is required. Game outcomes are determined by the relevant game rules and technical systems.

You may request a withdrawal in accordance with the available account procedures. Withdrawals may be subject to identity, payment, account and compliance checks. Golden Casino may return funds through an approved method, request additional information or delay processing while checks are completed. Applicable fees, transaction restrictions or conditions will be displayed where relevant.

If an account is credited in error, including because of a technical or administrative mistake, Golden Casino may correct the balance and recover the incorrectly credited amount. You must notify Golden Casino if you become aware of an obvious error. Wagers affected by a material system fault or other clear error may be voided or corrected in accordance with applicable rules and law.

4. Promotions, responsible gambling and fair use

Promotions are subject to the promotional terms displayed with the relevant offer. These may include eligibility conditions, participation requirements, expiry periods, game restrictions, wagering requirements or limits. You should read the applicable promotional terms before accepting or using an offer. Unless expressly stated otherwise, Golden Casino may withdraw or amend a promotion where this is permitted by law.

Golden Casino supports responsible gambling. Gambling should be treated as entertainment, not as a way to earn income or recover losses. Only wager amounts you can afford to lose, set personal limits and avoid playing when affected by alcohol, drugs, strong emotions or financial pressure.

Take regular breaks and keep track of the time and money you spend.
Do not chase losses or increase stakes to try to recover previous losses.
Use available account controls, deposit limits, time-out options or self-exclusion tools where appropriate.
Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
Contact Golden Casino support if you need information about responsible gambling tools or account restrictions.

You must use the service fairly and lawfully. You must not use automated software, bots, scripts, collusion, unauthorised third-party tools or any method intended to interfere with games, gain an unfair advantage or bypass security controls. You must not introduce malware, attempt to access another account, reverse engineer the platform or disrupt its operation.

5. Website content, liability and legal matters

Golden Casino aims to provide a reliable service, but website content and features may occasionally be unavailable, delayed, interrupted or affected by maintenance, telecommunications issues, software faults or events outside reasonable control. Golden Casino does not guarantee that the service will always be available, error-free, secure or suitable for every purpose.

Information on the website is provided for general information and does not constitute financial, legal, medical or personal advice. You are responsible for deciding whether to use the service and for managing your account and gambling activity.

To the maximum extent permitted by law, Golden Casino is not responsible for indirect, incidental or consequential loss arising from your use of the service, interruptions, unauthorised access, device problems, internet failures or reliance on website content. Nothing in these terms excludes or limits any consumer guarantee, right or remedy that cannot lawfully be excluded or limited under Australian law.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy laws. By registering or using the service, you agree that Golden Casino may send service-related messages concerning your account, transactions, security, verification, responsible gambling and changes to the service. Marketing communications will be handled in accordance with applicable requirements and any available preferences.

Disputes and governing law

If you have a question or complaint, you should first raise it through the support options made available on the Golden Casino website. Provide enough information for the matter to be reviewed, including relevant account or transaction details where appropriate. Golden Casino may review account records, game data, payment information and other relevant material when investigating a dispute.

These terms are intended to operate in accordance with applicable Australian law and any mandatory requirements that apply to the service or to you. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. These terms, together with any incorporated policies and specific game or promotional rules, represent the agreement governing your use of Golden Casino.