Responsible Gaming

Golden Casino supports a safer and more informed approach to gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set personal limits, understand the risks and take a break whenever gambling stops being enjoyable or feels difficult to control.

Golden Casino operates under a Tobique Gaming Commission licence (No. 0000064) held by Metlait SRL, and a Curaçao Gaming Control Board licence (No. OGL/2023/176/0095) held by Hollycorn N.V.

Gamble responsibly

Gambling involves risk, and losses can occur. There is no guaranteed strategy, system or pattern that can predict the outcome of a game. Previous results do not influence future results, and a win is never owed because you have experienced a series of losses. Only gamble with money you can afford to lose after essential living costs and other financial commitments have been covered.

Responsible gambling means making informed choices, keeping gambling within personal limits and recognising when it is time to stop. Before you play, consider how much time and money you are comfortable spending. Treat that amount as an entertainment budget rather than an investment. Once your budget or time limit has been reached, finish your session and do not try to recover losses by continuing to play.

Set a spending limit before you begin and avoid exceeding it.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from money needed for rent, bills, food, education or other essentials.
Avoid gambling when you are upset, stressed, tired, intoxicated or trying to escape personal problems.
Do not borrow money, use credit intended for essential expenses or sell possessions to fund gambling.
Keep a record of deposits, withdrawals, playing time and losses so your activity remains clear.
Never chase losses by increasing bets or playing for longer.
Remember that gambling is not a reliable way to earn income or improve your financial position.

If gambling is affecting your relationships, finances, work, study, health or general wellbeing, stop and seek support. Asking for help early can make it easier to regain control.

Recognising possible gambling harm

Gambling-related harm can develop gradually. Some people may not notice a problem until gambling has affected their money, mood or relationships. You may wish to review your behaviour if you are gambling more often, spending more than planned or finding it difficult to stop.

Warning signs may include

Thinking about gambling frequently or feeling restless when not gambling.
Needing to spend more money or more time to achieve the same excitement.
Trying to win back money that has already been lost.
Hiding gambling activity, deposits, losses or account information from family and friends.
Borrowing money, missing payments or experiencing financial stress because of gambling.
Gambling to cope with anxiety, depression, loneliness, anger or other difficult feelings.
Arguing with family members, withdrawing from social activities or neglecting responsibilities.
Feeling regret, shame or distress after gambling but continuing to play.
Attempting to stop or reduce gambling without being able to maintain the change.
Using gambling to avoid problems rather than dealing with them directly.

Any one sign can be a reason to pause and review your gambling. You do not need to wait for a crisis before seeking assistance. Speak with someone you trust, contact a qualified support service or use the available account controls to take immediate action.

If gambling is contributing to thoughts of self-harm, hopelessness or an immediate safety concern, seek urgent help through local emergency services or an appropriate crisis support service in Australia. Your safety and wellbeing should come first.

Tools to help you stay in control

Account controls can help you manage your gambling before it becomes difficult to control. Depending on the features available to you, you may be able to request deposit limits, wagering limits, session reminders, time-outs or a longer self-exclusion period. These tools are designed to support your decisions and should be used alongside personal budgeting and regular breaks.

Setting a limit

Choose an amount and playing period that fit comfortably within your circumstances. Consider your income, regular expenses, debts and other commitments. A limit should be set before gambling begins, not after money has already been lost. Do not increase a limit during a session to continue playing or attempt to recover losses.

Taking a break

A time-out can prevent access to gambling for a defined period. Use a short break if you need space to reset, or consider a longer break if gambling has become a regular source of stress. During a break, remove gambling applications or bookmarks where possible, avoid gambling-related advertising and tell a trusted person about your decision.

Self-exclusion

Self-exclusion is a stronger step for people who want to stop gambling for an extended period. It restricts access to an account or service for the selected period, subject to the applicable process and terms. A self-exclusion request should be treated seriously. Do not open another account, use another person’s account or ask someone else to gamble on your behalf while excluded.

If you want to use an account control, contact the available support channel or use the relevant responsible gambling settings. Requests may require identity or account verification. Account controls are not a substitute for professional help, and you should seek additional support if you are worried about your gambling.

Support for you and others

Support is available across Australia for people affected by gambling, including partners, relatives and friends. You can contact a gambling support service in your state or territory for confidential information, counselling and practical guidance. You can also speak with your general practitioner or another qualified health professional about the effect gambling may be having on your wellbeing.

Gambling Help Online is an Australian support service that provides information and assistance for people experiencing gambling concerns, as well as for those supporting someone else. State and territory gambling support services may also offer counselling, financial guidance and information about self-exclusion options. Choose a service that suits your needs and seek help as early as possible.

If you are supporting someone else

Choose a calm time to discuss what you have noticed and explain your concerns without judgement.
Encourage the person to speak with a qualified gambling support service.
Avoid giving money to cover gambling losses or debts without obtaining independent advice.
Protect shared finances and important documents where appropriate.
Set clear boundaries about gambling in your household and the use of shared funds.
Look after your own wellbeing and seek support for yourself.

Golden Casino encourages players to use responsible gambling tools and seek independent assistance whenever needed. Our responsible gambling information is general in nature and is not financial, legal or medical advice. If you believe your account or gambling activity needs to be restricted, take action promptly and contact the available support channel. Gambling should remain a leisure activity, and stopping is always an appropriate choice.